The Revive Active and its affiliates are committed to ensuring that your personal information is protected and never misused. We will not sell or share your data or the data of patients for the purpose of selling or promoting products or services to your patients. Our intention is to serve patients, support our veterinarian and other customers and never compete with veterinarians. We collect information from individuals that visit our websites (each, a “Site”), where this Privacy Policy is posted or otherwise connect with us offline such as by telephone (“Offline Services”, and collectively with all Sites and Apps, the “Services” or individually, a “Service”). We collect this information carefully and handle it with discretion. We are open about the use of this information. This Privacy Policy explains the types of information we collect and how we store, use, disclose and protect such information. By using or accessing our Services, you agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.
WHAT INFORMATION WE COLLECT
Information you give us.
We collect and maintain information that you may provide to us through the use of our Services, including shipping address, billing address, credit card information, telephone number(s), email address(es), and purchase, return and exchange data. For example, when you set up your account and/or make purchases, you will be asked to provide information necessary to facilitate the transaction such as contact and payment information, and when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We may also collect information about your pet(s), including name, breed, gender, birth date, weight, veterinary information, and photos.
Information automatically collected.
We use technology to automatically collect other information about you when you use our Services or view our advertisements. See “Cookies and Interest-Based Advertising”, below. This information helps our Services work correctly and supports our user experience and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device IP, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take related to our Services.
Information collected through Third-Party Services.
You may be able to access our Services through third-party social media, websites, applications, or other internet platforms (”Third-Party Services”). If you log on to our Services through a Third-Party Service, you give us permission to access, store and use any information that you permit the applicable Third-Party Service to share with us in accordance with your privacy settings with the applicable Third-Party Service. When using Third-Party Services with our Services, the Third-Party Service provider will be able to collect information from you. We may also place tags and other data collection mechanisms on our Services from Third-Party Services through which they can collect information about the usage of our Services and their services across multiple devices (such as your smartphone and your computer) for use by both us and such Third-Party Service. We are not responsible or liable for the privacy practices or content of the applicable Third-Party Service. We encourage you to review, and if necessary, adjust, your privacy settings with the applicable Third-Party Service before logging into our online Services using the applicable Third-Party Service. Information that we receive from Third-Party Service is stored and used by us in accordance with this Privacy Policy.
HOW WE USE YOUR INFORMATION
We use, process, and disclose the information we collect for certain business purposes. We do not use practice or patient data to market or sell products or services to pet owners other than prescriptions that have been placed through veterinarians. For business purposes we do use your information to include:
Responding to your questions and requests.
We use your information to provide you with transactional assistance such as fulfilling your order, ensuring proper delivery of your preparations, and may respond to comments or other feedback you provide.
Communicating about your account.
We may contact you to tell you about changes to our Services, preparations, and programs or changes to this Privacy Policy, the Terms of Use, or other relevant matters. We may also tell you about issues with your orders or if there is a product recall.
Improving our preparations and services.
We may use your information to make improvements to our Sites, Apps, preparations, and Services, including to personalize our service offerings to meet your needs.
Reviewing Site and App trends and customer interests.
We may use your information to customize your experience with us. We may collect information about your activities and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
Improving User Experience.
We may send you communications about promotions or offers via regular mail, email, or other electronic channels, including ads on Third-Party Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver communications based on your interests and to improve our customer experience.
Promote our preparations or services.
If you complete a product review or provide other feedback or any image of your pet(s), we may ask your permission to use your submission for commercial purposes to promote our preparations and services. We will only use this submission if you consent to this use.
Do Not Track.
We do not track our customers over time and across third-party websites to provide targeted advertising and, therefore, do not respond to Do Not Track (DNT) signals. Some third-party sites, however, do keep track of your browsing activities when they serve you content which enables them to tailor the content they present to you. If you are visiting such sites, certain browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Other uses we may disclose.
We also may use your information with your consent, and as otherwise permitted or required by law.
WHAT INFORMATION WE DISCLOSE
The Revive Active does not rent, sell, trade, or disclose your information to unrelated third parties, except as set forth in this Privacy Policy. We may share your information in limited circumstances, such as to conduct our business, when legally required or with your consent, including:
Third-Party Service Providers.
We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may deliver packages, send postal mail, fax, SMS and/or e-mail, analyze data, provide marketing research and assistance, process credit card payments, provide IT services and provide customer service. These contractors and partners are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.
Business Transfer.
We may disclose, transfer, or assign to our affiliates or to one or more third parties the information collected about you as part of a merger, acquisition, or other sale or transfer of any of the assets or business of The Revive Active. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your data to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
Protection of The Revive Active and others.
We may disclose information about you to a State Board of Pharmacy, the Food and Drug Administration or another government or regulatory agency or body or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, inspections, investigations, court orders, subpoenas, and other legal processes. We may also disclose information to third parties if needed to (i) enforce any of the terms of use for our Services or any investigation of potential violations thereof, (ii) detect, prevent, or otherwise address fraud, security, or technical issues, (iii) protect against harm to our Services and (iv) protect our rights, property or safety or the rights, property or safety of our users or others.
INFORMATION FROM CHILDREN
The Services we provide are generally not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.
THIRD-PARTY WEBSITES.
As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information or provide complementary services. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. The Revive Active Pharmacy is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.
COOKIES AND INTEREST-BASED ADVERTISING
We and our service providers collect information about users over time and across different websites and devices through the use of tracking tools including cookies, web beacons, device identifiers and other online information-gathering tools (collectively, “cookies”). While the cookies that we use may change from time to time, we currently may use cookies:
- To authenticate your account, store your password and support security measures if you are a registered account holder;
- To monitor the performance of our Services;
- To learn more about the way you interact with our content;
- To personalize your experience on our Sites, Apps, and Social Media Services;
- To optimize and tailor our Sites and Apps;
- To make product recommendations and provide you with advertising content on our Services and elsewhere in which we think you will be interested;
- To measure the effectiveness of personalized ads;
- To pursue analytics and research to help us improve our Services and product offerings;
- To better understand our Site visitors and App users and their respective interests: including by learning about your online activities across devices.
Interest-based advertising.
We and our service providers use cookies to learn about what ads you see, what ads you click, and other actions you take on our Sites, Apps, and other sites. This allows us to provide you with more useful and relevant ads on The Revive Active owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our Sites or Apps, visiting sites that contain our content or ads, interacting with our tools, or using our payment services. See “Advertising Preferences and Opt-out” below to opt-out of such advertising.
ADVERTISING PREFERENCES AND OPT-OUT
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies. Please contact us if you want to opt-out of any other feature of our Sites, Apps, or Online Services.
DATA SECURITY.
We implement administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
DATA RETENTION.
We may retain your data for as long as we believe there is a business, legal, or security reason for doing so, even if you are no longer an active customer.
TO UPDATE INFORMATION.
You may correct or update information collected about you through our Services by contacting us at contactus@thereviveactive.com or by editing your information and preferences on the “Your Account” and “Profile and Password” pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.
CHANGES TO THIS POLICY.
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. If we make any changes, we will change the Last updated date above and post the new Privacy Policy here: https://thereviveactive.com/privacy-policy/
GOVERNING LAW.
By choosing to visit our Services, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of New Jersey, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the terms of use applicable to the Services. You also agree to abide by any limitation on damages contained in the terms of use of our Services.
QUESTIONS.
If there are any questions regarding this Privacy Policy, you may contact us contactus@thereviveactive.com
